Oakley Grange
Meet our Team
We’d like to introduce our friendly Oakley Grange team who are determined to be the difference in senior care.
At Oakley Grange we treat people how we’d like them to treat our loved ones – like family. We understand everyone we look after has their own needs and preferences. So we create care plans which address everything from their individual care provision and dietary requirements to their favourite foods and hobbies. And with great food on the menu every day, each day is a new enjoyable experience.
General Manager
Pam Casey
What I Do
One of my favourite aspects of being a Home Manager is making a genuine difference to our residents’ lives by continually enhancing their experience in later life. I also take great pride in developing our teams, supporting each individual to grow in confidence and progress in their career. My role is to ensure that every resident receives the highest standard of person-centred care in a safe, supportive and welcoming environment.
My Experience
My journey in the care industry began over 30 years ago when I was at school during a work experience placement, which sparked a passion for care.
I began my career as a Care Assistant, quickly progressing to a Senior Care Assistant role. Over time, I gained valuable experience working in hospitals, supporting individuals in the community, and within more specialised care settings. However, I soon discovered that my true passion lies in elderly care.
I was later given the opportunity to work as a Care Manager in a 106-bed residential home, before moving on to commission a 70-bed care home during the Covid pandemic. More recently, I have managed a nursing home. These experiences have significantly shaped my approach to leading services through challenging times, driving growth and development, and embedding a positive, supportive culture within the care environment.
About Me
I enjoy spending time with my family by hosting big family gatherings, cooking together and I love to travel and enjoy listening to reggae music. My children are my world, and I hope to raise them to be fair, respectful and open-minded individuals.
Although my lifelong dream of becoming a mental health nurse never happened, the dream for making a difference to people’s lives remains stronger than ever.
Deputy Manager
Angie Birtas
What I Do
In my role as Deputy Manager I support the General Manager in setting the standards for the home. I also work closely alongside the Team Leader, Senior Carers and the Care Team out on the floor to ensure there is quality in resident care. I like walking around the home, meeting the residents and the team and making sure all our residents have everything they need. I have developed strong relationships with our residents, relatives and other professionals. I also need to ensure the home meets the CQC requirements and the company’s aims and objectives. I like to support the team and mentor new team members. I am also the Train the Trainer Lead for Moving and Handling tasks.
My Experience
I am a qualified registered nurse. I have worked in the care industry since I came to the UK in 2011. Working as a registered nurse helped me gain more experience and improve my skills. I posses experience working in Radiology as a Radiographer before coming to the UK. I started my career as a registered nurse in a care home. Over the years, I progressed to a Deputy Manager role and as a Home Manager role in different companies. I have completed a Level 5 Diploma in Management and Lead to Succeed course. I joined Cinnamon Care Collection in March 2025 as Deputy Manager.
About Me
I live with my partner and my son. I enjoy quality time with my family. I am a proud mum as my son is in his third year in an apprenticeship, working and studying to become an electrician. I enjoy travelling, I drove twice to Romania and took my cat Molly with me as well. I like holidays at the seaside, in different countries. I also have a kitten called Milo.
Home Admissions Advisor
Judy Faulkner
What I Do
As the Home Admission Advisor I am the main point of contact for new residents and their families. I guide and support them through the decision process of choosing a care home by providing them with information on the choice of our care options, facilities and the expertise of our team. The best way for residents and families to ‘feel’ our beautiful home is to come and view it where you will get an opportunity to see everything we have to offer and meet our incredible team! My role also involves making links to the local community, both professionals and groups, to ensure that Oakley Grange is a part of that community. The best part of my job is meeting our wonderful residents and learning more about their amazing lives.
My Experience
My career began in finance, where I progressed from Team Manager roles in large brokers and lenders to Operations Manager at GE Money. Although I’m a qualified Mortgage Advisor, I later transitioned into the care sector following the financial crash. I discovered a real passion for the care industry while supporting families in a pre-opening care home, and since then I’ve worked with several healthcare providers, guiding and supporting families during what is often an emotional and challenging journey.
About Me
Outside of work, I have a love for music, especially live events. I enjoy everything from open-air concerts to tribute nights at the local pub, with my main wish being able to get tickets for the Glastonbury Festival! I also enjoy art exhibitions, flower shows such as the Chelsea Flower Show, and simple pleasures like coffee and catch-ups with friends or quality time with family.
Home Admissions Advisor
Vivienne Hill
What I Do
I support individuals and families as they begin their care journey, offering guidance, reassurance, and a friendly face every step of the way. Another important part of my role, and one I enjoy immensely, is organising community events and support groups within the home. These events bring residents, families, team members and the wider community together to create meaningful moments for everyone.
My Experience
I joined Oakley Grange in October 2025 and have worked in the care sector since 2022. Prior to this, I built a successful career in event and hospitality management, as well as sales and marketing across a variety of genres, including within the charity sector. Throughout the COVID-19 pandemic, I volunteered to support elderly and vulnerable people, which inspired my transition into care; a role where I could truly make a positive difference.
About Me
I’m a huge animal lover with two elderly cats and a fish called Wander. In my spare time, I plan events and parties for friends and family, including weddings and charity fundraisers. I also have a passion for all things vintage and enjoy upcycling furniture, even creating bespoke vintage pieces with my daughter to raise money for local charities.
Head Chef
Viktor Olah
What I Do
I am responsible for preparing nutritious and enjoyable meals for our residents while ensuring their individual dietary needs and preferences are met. For me, food is not just about nutrition, it is about comfort, dignity, and creating small moments of joy each day. The most rewarding part of my role is receiving positive feedback from residents at the end of service. Seeing their smiles and hearing that they enjoyed their meal makes the work truly worthwhile.
My Experience
Before joining Oakley Grange in 2025, I worked in other care homes where I gained valuable experience supporting residents with a wide range of needs, dietary requirements, and personal preferences. My experience in care settings has helped me understand how important good food is to residents’ wellbeing and daily happiness.
About Me
Outside of work, I enjoy staying active and spending time outdoors. I like playing tennis and keeping fit whenever I can. I also enjoy going on road trips and exploring new places. One of the things I appreciate most about working at Oakley Grange is the amazing team in the kitchen. We have a strong team spirit, which creates a positive environment where it feels like more than just a job.
Hospitality Supervisor
Sally Crowley
What I Do
As Hospitality Supervisor at Oakley Grange, I oversee the day-to-day running of our hosts and hostesses, ensuring every resident enjoys a warm, welcoming and refined dining experience. My role is about more than service, it’s about creating meaningful moments that enhance our residents’ quality of life. I take pride in delivering an elegant, seamless hospitality experience within a luxury care setting, where comfort, dignity and attention to detail always come first.
Unlike many hospitality roles, my work carries real emotional meaning. I value building relationships with residents and their families, creating positive experiences, and being part of a team that genuinely cares about maintaining high standards.
My Experience
I joined Oakley Grange in January 2026 and bring with me around 10 years of experience within the health and care sector. My career has spanned domiciliary care and residential settings, progressing from Care Assistant to Senior, Care Coordinator, Junior Nursing roles, and Hospitality Leadership within luxury care homes.
It was in those luxury settings that my passion for hospitality was reignited , managing dining teams and delivering fine dining experiences that truly made a difference to residents’ everyday lives. This role allows me to combine my care background with my love of hospitality, all within an environment I know and genuinely enjoy.
About Me
Outside of work, life is wonderfully busy with three children, a cat, a dog, and a partner in the forces , so “hobbies” are more of a theoretical concept! When I do get the chance to relax, I enjoy spending quality time with my family and cheering on Birmingham City FC , after years of loyal suffering, they’ve finally become a team that’s actually fun to watch!
Head of Maintenance
James Workman
What I Do
I’m responsible for keeping the home safe, well-maintained, and running smoothly. No two days are the same — from repairs and improvements to ensuring everything behind the scenes works as it should. I also enjoy spending time with residents, sharing a bit of banter, listening to their life stories, and hopefully making their day a little brighter.
My Experience
I’ve been at Oakley Grange from the opening. Before joining the team, I worked as a Maintenance Manager for several hotels, including Village Hotels, Malmaison, and Hotel du Vin.
I’ve also spent most of my working life in construction, building houses and extensions. My main trades are bricklaying, plastering, and carpentry, all skills that come in handy every day in my current role.
About Me
My main interests are travelling at weekends in my campervan. Hoping to do Scotland and France next year.
Head Housekeeper
Julie Hargreaves
What I Do
I lead the housekeeping team and ensure the home is clean, comfortable and welcoming for our residents and visitors. I oversee a dedicated team of six. What I enjoy most is working alongside them; they are all hardworking and friendly, and each bring their own unique individuality to the role. I love that my job is so varied, and every day brings something different.
My Experience
I joined Oakley Grange in May 2024. My career began with the West Midlands Police before I transferred to the Royal Air Force Police, where I served for nine years. After this, I spent seven years living in Berlin, working for a local travel agency. After returning to the UK, I moved to King’s Lynn and worked in a laboratory before relocating to France to work for Brittany Ferries. When I came back to England, I settled in Kenilworth and worked at the airport for five years. I then joined Nuffield Health as Head Housekeeper, where I stayed for 13 years before bringing my experience to Oakley Grange.
About Me
Outside of work, my life revolves around my husband and our two Flatcoated Retriever dogs, who go everywhere with us , whether we’re holidaying in the UK or abroad. I’ve recently added a potting shed to my garden as I love growing my own vegetables and herbs – there’s nothing better than eating home grown food!
I truly enjoy working at Oakley Grange , the team are friendly and welcoming, and my role is both rewarding and fulfilling.
Administrator
Samantha Parkins
What I Do
I manage all aspects of administration, from finance to HR support, helping ensure the home runs smoothly behind the scenes. I love that my role allows me to use my organisational skills every day while still being part of the vibrant life of the home, especially chatting, laughing, and even dancing with residents!
My Experience
I’ve been the Administrator at Oakley Grange since 2025. Previously, I worked as a Business Administrator within a care home setting and as an Office Manager in a GP surgery. I hold a Level 4 Distinction in Human Resources Management and have many years of experience across HR, administration, and management within the care sector.
About Me
Family and friends mean everything to me. I enjoy eating out, watching drag racing, singing and dancing. I’m a huge music lover and especially enjoy going to gigs to watch my children perform in their band. I’m passionate about my role, love working with such a dedicated team and thrive in an environment where no two days are ever the same.
