Carole has held senior executive posts in the NHS and high-quality care home companies for nearly 25 years.
She began her career as a Registered Nurse in the NHS before becoming a Nurse Advisor, educating nursing teams. Following eight years at SCA Personal Care, Carole has held positions as Nurse Executive for the Royal London Homeopathic Hospital, Operations Director for Sunrise Senior Living, Operations Director and later Chief Operating Officer for Barchester Healthcare. During her tenure at Barchester, the company opened over 30 new build homes and developed a programme to support people living with dementia. Carole went on to hold similar roles at Signature Senior Lifestyle and Care UK.
Carole holds an MBA in Health Services Management and in 2017 won the award for Outstanding Contribution to Social Care at the Great South East Care Awards.
Care & Quality Manager
Lesley has worked in adult social care for more than 20 years to ensure that people receive the highest quality of care. During her career she has gained considerable expertise in the delivery and management of governance systems, and an extensive knowledge of The Care Act and its associated regulations.
Initially a registered care home manager for Sandwell Community Caring Trust, Lesley progressed to become Group Home Manager and then Operations Manager. She joined the Social Care Regulator in 2003 and for 12 years she served as an inspector for the National Care Standards Commission (NCSC), Commission for Social Care Inspection (CSCI) and the Care Quality Commission (CQC). She went on to become an enforcement inspector for CQC.
Lesley ensures that all Cinnamon Care Collection homes provide high quality, safe and effective care and services. In addition, she implements clinical assurance initiatives that result in continuous improvements in quality standards and the experience of our residents.
Regional Support Services Manager
Rob has worked for high quality residential care home and assisted living companies for the past 14 years, providing enthusiastic support to their hospitality, housekeeping and maintenance areas. His early career was spent in the hospitality sector where he learned his craft working for luxury hotel chains including InterContinental Hotels, De Vere Group and Hilton Worldwide.
At Cinnamon Care Collection, Rob supports the catering, maintenance and housekeeping teams, working with them to develop the service we offer to our residents, as well as providing guidance and advice. He adopts a hands-on approach and has a particular focus on enhancing our residents’ dining experience.
Head of HR & Training
Sadie has almost 20 years’ experience in Human Resources in luxury senior care in the USA and the UK. Sunrise Senior Living (USA) commissioned Sadie to start up their organisation in the UK. During her time in this role, Sadie initiated and developed all HR policies, procedures, manuals and employee handbooks; implemented a full benefits programme; introduced Health & Safety procedures; provided a 360-degree feedback mechanism that improved staff satisfaction and retention; and led the overall HR strategy for Sunrise Senior Living (UK).
She went on to become Group HR Manager and, later, Group HR Business Partner for Signature Senior Lifestyle where she ensured provision of the highest level of support in key HR areas including staffing and retention, team member relations and organisational development.
At Cinnamon Care Collection, Sadie promotes the performance, quality and growth of the company, providing support and feedback to the management team and helping Cinnamon to become ‘The Employer of Choice’ in the social care sector.
Lisa has been a Recruitment Manager in the adult social care sector for the last five years. Prior to that, she spent 20 years working as an Account Manager for three recruitment-advertising agencies in London, where she was directly responsible for the recruitment strategy for a number of accounts in both the public and private sectors. Her clients included Guy’s & St Thomas’s NHS Foundation Trust, The Royal Marsden Hospital and University College Hospital and, in addition, private hospital group HCA International Ltd and care home provider Sunrise Senior Living.
At Cinnamon Care Collection, Lisa is responsible for ensuring that there is a clear recruitment channel in place aiding a quick, robust, effective recruitment process.