Mark Shockledge

What I Do

As an Operations Manager at Cinnamon Care Collection, I support other General Managers in delivering the Cinnamon brand values and exceptional care to our residents.

I am passionate about providing the highest standards of care and support to the people who choose to live with us, and ensuring that my team operate at the same level. It is a real privilege to care for your loved one and my whole purpose is to ensure that we aim to be the best at what we provide.

My Experience

I count myself fortunate to have gained so much valuable experience. My career in care started many years ago at the age of 16. By profession, I am a qualified Social Worker and have managed a wide range of community services, as well as residential and nursing homes.  This role means I have worked with older people, people with a learning difficulty, people living with dementia and supporting people who are at the end of their life.

In my last role with Cinnamon Care Collection my care home was rated Outstanding by the Care Quality Commission, of which I am immensely proud. Throughout my career I have met, cared for, and worked with some amazing people who have taught me so much.

About Me

My family and friends will say I am a bit of a workaholic, highly competitive and a perfectionist who won’t take second best in anything.

My family live in the North, so travelling to see them and my grandson is always a priority. In my spare time I enjoy reading, theatre and walking my two dogs.

Amy Morgan-Lees

What I Do

In my role as Deputy Manager, I have a duty to support the Manager in setting the standards for the home. I also work closely alongside the Senior Carers and Care Team out on the floor to ensure there is excellence in resident care. I pride myself on being a visual manager, and my top goal is to achieve Outstanding care for our residents with the support and dedication of our fabulous care team. I take great pride in bedding the company’s Visions and Values and always remind the team it’s important to make a difference. Since being at The Gables, I have developed strong professional bonds and relationships with both our residents and their families, and I like to consider myself the first port of call if they ever need any support or if they want to discuss any concerns they may have. I also need to ensure that the home meets the Essential Standards of Quality and Safety, the requirements of CQC and the company’s own Aims and Objectives. Part of my role is to also provide the team with training, and I am fortunate to also hold the position of the home’s Train the Trainer in Moving and Handling and PCS Training.

My Experience

I have worked in the care industry since leaving college in 2006 after gaining my qualifications in Health and Social Care. I was very fortunate to pass to go on to study at University and got offered a place to study Midwifery. However, I thought, why not have a year or two out and gain some real hands-on experience first to see what the world has to offer? I then went and got my first job in a care home at 18 years old as a care assistant and instantly fell in love with what this career had to offer and never looked back. I started my career as a Care Assistant and then over the years progressed to a Senior Carer, Team Leader, Deputy Manager, and I was also very fortunate to hold the position of Acting Care Manager in one of the homes I worked at. Over the years, I have gained all the relevant qualifications needed to enable me to fulfil my roles, this being my NVQ2 and 3 and Level 5 Diploma in Management.

About Me

I am married and have a teenage daughter, and when I am not at work, I enjoy nothing more than spending quality time with my little family. When I was younger, I used to be an experienced horse rider and competed in many shows across the county but I gave this up when I went to college. However, recently, my daughter has taken an interest in horse riding, so I have taken the plunge after all these years and got back in the saddle, and we both have riding lessons each week. I also enjoy travelling to different countries and learning about different cultures, and am in my element on a girls’ day out, clothes shopping.

Paul Turvey

What I Do

In my role as Home Admissions Advisor, I combine my care background with a passion for supporting people, helping individuals and families navigate important decisions with reassurance, compassion and understanding.

My hands-on experience within care enables me to provide genuine insight and guidance, ensuring every family feels informed, listened to and supported throughout their journey.

My Experience

Beginning my career at just 18 years old as a Care Assistant, I quickly discovered a passion for supporting others and progressed through a variety of roles, including Deputy Manager and Home Manager, developing extensive knowledge of high-quality care and leadership along the way.

Additionally, I have completed a Level 5 Diploma in Health and Social Care Management, further strengthening my expertise within the sector.

 

About Me

Outside of work, I enjoy spending time with my family and partner, along with our miniature dachshund, Flynn, who keeps us all entertained.

I am also heavily involved in the local amateur dramatic society, where I direct productions. Recent shows have included Priscilla Queen of the Desert, Legally Blonde and Elf; something I am incredibly passionate about.

Dwight Clayton

What I Do

I am the Head Chef at The Gables, where I manage and lead a team of six. I design seasonal menus centred around fresh, high-quality produce, allowing me to tailor dishes to our residents’ individual needs and preferences. Getting to know our residents is a key part of my role, as I believe great food plays a huge part in making their time with us relaxing, enjoyable, and memorable. My aim is for dining at The Gables to be one of the true highlights of their day.

My Experience

Cheffing has been a lifelong career for me. I trained in France, Italy and Texas, and have worked in Michelin-listed restaurants as well as hotels across Cornwall and the Cotswolds. I have a particular passion for patisserie and have been fortunate to receive several accolades for my cooking over the years.

About Me

I grew up in and around Worcester in a traditional family. My mother, who was from the Black Country, taught me my first recipes — many of which I still use today. I have two daughters who are now becoming accomplished cooks themselves, and I enjoy passing down the knowledge and love of food that was shared with me.

Nicola Bissett

What I Do

My role at The Gables as Head Housekeeper is to ensure my brilliant team of housekeepers and I maintain immaculate high standards throughout the home. We make sure all the communal areas and, of course, residents’ rooms and suites are kept beautiful as well as looking after their laundry. I feel very privileged to be able to work with such a fantastic team and in such a luxurious home and enjoy interacting with our residents every day.

My Experience

I have worked in care since 2021, and since 2023 as a Head Housekeeper. I am really enjoy meeting our families and residents and making sure I maintain the high standards throughout the home. Previously I worked for Mothercare, where I gained a lot of experience in running the store, store presentation, housekeeping and dealing with the public.

About Me

In my spare time I like to see my 2 grown-up daughters Chloe and Isabell and my two grandchildren. I also enjoy gardening & cooking especially brownies. I also love to socialise with my friends as often as I can. I’m a very bubbly person and love speaking to the residents and hearing their stories about their lives. I will strive to go above and beyond for their needs.