Eastcote Park
Meet our Team
We’d like to introduce our friendly Eastcote Park team who are determined to be the difference in senior care.
At Eastcote Park we treat people how we’d like them to treat our loved ones – like family. We understand everyone we look after has their own needs and preferences. So we create care plans which address everything from their individual care provision and dietary requirements to their favourite foods and hobbies. And with great food on the menu every day, each day is a new enjoyable experience.
Senior General Manager
Mark Shockledge
What I Do
I am a Senior General Manager with Cinnamon Care Collection and whilst I am responsible for Eastcote Park Retirement Village and Care Home, I also manage the companies electronic care planning system and support other General Manager to reach the company quality standards.
I am passionate about providing the highest standards of care and support to the people who choose to live with us, and ensure that my team operate at the same level. It is a real privilege to care for your loved one and my whole purpose is to ensure that we aim to be the best at what we provide.
My Experience
I count myself fortunate to have gained so much valuable experience. My career in care started many years ago at the age of 16. By profession I am a qualified Social Worker and have managed a wide range of community services, as well as residential and nursing homes. This role means I have worked with older people, people with a learning difficulty, people living with dementia and supporting people who are at the end of their life.
In my last role with Cinnamon Care Collection my care home was rated Outstanding by the Care Quality Commission of which I am immensely proud of. Throughout my career I have met, cared for, and worked with some amazing people who have taught me so much.
About Me
I have recently relocated from Southampton so am still getting to know the surrounding areas. My family and friends will say I am a bit of a workaholic, highly competitive and a perfectionist who won’t take second best in anything.
My family live in the North so travelling to see them and my grandson is always a priority. In my spare time I enjoy reading, theatre and walking my two dogs.
I look forward to welcoming you to Eastcote Park.
Head of Care
Caroline Morse
What I Do
As Head of Care at Eastcote Park, I oversee and lead the care teams to ensure we deliver quality care to our wonderful residents. I enjoy spending time with our residents and families, working closely to ensure that we are meeting and exceeding individual needs in a person centred way.
My Experience
I started my career in the care sector at the age of 15 working as a laundry assistant in a residential care home. Following my GCSE’s, I then completed a GNVQ in Health and Social Care. I progressed to become a carer in residential care and then took the decision to the NHS, predominately mental health services. I stayed with the NHS for 14 years before making the decision to move back to the private care sector as a registered manager. Prior to joining Eastcote Park as Head of Care and Registered Manager, I was managing a nursing home.
About Me
I have 3 children so my spare time is mainly spent being a glorified taxi service, chef and housekeeper! However I do also enjoy going to the cinema, shopping and walking my dog.
I look forward to meeting you at Eastcote Park Care Home.
Support Services Manager
Ben Dalgetty
What I Do
I am responsible for all aspects of the non-care operations in the development. I am here to facilitate our lifestyle offering to our residents, apartment owners and their family and friends. My role covers hospitality, maintenance, housekeeping and assisting in sales & marketing. The most enjoyable part of my role is meeting and helping our wonderful Eastcote Park residents.
My Experience
For the past 4.5 years I have been working as a Home Admissions Advisor (same job different title!) where I developed an understanding about what makes a good care home. The care is obviously the most important part but I’ve learnt that a great care home such as Eastcote Park is a ‘sum of all its parts’ – care, hospitality, food, activities and beautiful environment. I helped care for my Mother-in-Law who developed young onset dementia in her early 50’s so I truly understand the journey families are on.
About Me
Outside of work I enjoy quality family time with my 2 kids and 2 dogs. I am a coach for a local girls football team and although enjoyable I can get a little competitive at times!! I enjoy eating out (when we can) and spending time with family and friends and perhaps having a glass of red or 2!
Resident Services Advisor
Nicola Harris
What I Do
I am the Resident Services Advisor at Eastcote Park; I support individuals and their families to make decisions about their future retirement and care choices. I also build a network of local contacts to support the interests of our homeowners and residents, as well as the business.
My Experience
I have worked in the retirement village and care industry for the last 18 years. From sourcing land, to planning permission and supporting the build process to meeting prospective residents and supporting their move in process. I have personal experience of supporting family members to find the right retirement and care options for themselves and know how important it is to understand the individual’s situation and to find the solution that is right for them.
About Me
I am married with twin daughters, who are both trampoline coaches, which has led me to become a qualified judge. I am an avid Harry Potter fan and keep my husband baffled with some of the references to the books and movies! I love to travel, especially with my family, having taken many different holidays from beach to city to adventure and theme parks (especially Harry Potter themed parks). I love to read and can often be found curled up with a good book, I go everywhere with my Kindle. A random fact is that I can recite the alphabet backwards and it actually turned out to be quite a useful tool.
Head Chef
Nigel Cooke
What I Do
My name is Nigel and I am the Head Chef here at Eastcote Park. As Head Chef, I take pride in delivering an exceptional dining experience that reflects the high standards and luxury lifestyle at Eastcote Park. Every menu is thoughtfully crafted using fresh, seasonal ingredients to create beautifully presented, nutritionally balanced dishes that delight the senses. I lead a talented kitchen team, combining creativity with care to ensure every meal is tailored to our residents’ individual tastes and dietary needs. From elegant fine dining to comforting favourites, my goal is to make mealtimes a true highlight of life in our home.
My Experience
I qualified as a chef in 1990 at Solihull college. Having worked in a number of hotels and restaurants I became Head Chef at Eastcote Park 4 years ago. In that time I am very proud of what I have achieved including recognition in the following prestigious Catering Awards:
- 2022 Finalist of National Association of Care Catering Awards
- 2023 Runner-up of National Association of Care Catering Awards
- 2024 Runner-up and Highly Commended Main Course of National Association of Care Catering Awards
- 2025 Finalists in The Great British Care Awards Midlands region
- 2025 Finalists in National Association of Care Catering Awards
About Me
I have spent the last 32 years in hotel and restaurants. Food plays such an important part of our day to day living not just nutritionally but psychologically too, which is why it is so important to deliver consistently good food.
Wellbeing & Lifestyle Coordinator
Joanne Hennessy
What I Do
I am the Wellbeing & Lifestyle Coordinator at Eastcote Park. I ensure all the residents receive happy, enjoyable, varied, and meaningful activities and social events inside and outside the home. I encourage the residents to join in meaningful activities to promote mental stimulation and physical well-being while maintaining their independence, choice and dignity, enabling them to lead an entire and active life.
My Experience
I have worked in the care industry for 30 years. I worked my way up to a senior carer and then I was offered a Lead Wellbeing & Lifestyle Coordinator position, which I enjoy very much. There is nothing better than bringing a smile to the residents’ faces, so I feel honoured to see this every day.
About Me
I am a mother to my two grown-up boys and a Nanny to my 4-year-old granddaughter. I enjoy travelling in my Campervan with my husband around the South Coast, kayaking, swimming, and country walks with our dog.
Head of Maintenance
Greg Collis
What I Do
As Head of Maintenance at Eastcote Park, I’m responsible for ensuring that everything in the home runs smoothly and safely. Whether it’s fixing a fault, carrying out routine checks, or responding quickly to unexpected issues, I take pride in keeping the building in top condition for our residents, staff, and visitors.
But my role goes beyond repairs – I believe in creating a positive environment, and I always aim to bring a smile to the faces of those around me. Whether through a helping hand or a friendly chat, I enjoy being part of the daily life of the home and contributing to the warm, welcoming atmosphere that makes Eastcote Park so special.
My Experience
I originate from Portsmouth were I Iived most of my life. I have had a varied career which has seen me working in retail, the RSPCA and running my own gardening business. Outside of work I enjoy photography, art and theatre.
About Me
I have worked at Eastcote Park since April 2021 initially as the Gardener and then after covering the role for a while I became Head of Maintenance. My role is varied with no two days ever being the same, I love the contact with the people who live and work at the home and enjoy making a difference.
The Eastcote site is a large footprint and it gives me great pleasure to see the site in the summer when the gardens are at their best.
Administrator
Suzanne Bates
What I Do
I am the Administrator for Eastcote Park Care Home. I feel very lucky to have been working alongside a great team from when Eastcote Park opened. It’s been so lovely welcoming all our residents and team members who have become one big happy family.
I look after the Finance and HR for the care home and apartments. Myself and my Admin Assistants are the first point of contact for any questions or queries you may have. I am a workaholic so you will see me around a lot!
My Experience
I have worked in the Care Home sector since 2012 starting off as an Admin Assistant and working my way up to Administrator, training and helping other Administrators and Admin Assistants at local homes within the same company. This is the third large Care Home I have worked in but definitely the best!! I really would not want to work in any other industry as I love being a part of our residents’ lives and providing a high standard of care.
About Me
In my spare time I enjoy going to concerts, the theatre and I also enjoy relaxing on holiday.
