Katherine Stephens

What I Do

As General Manager at Watermeadow Grange, I feel incredibly proud to be part of such a caring and supportive community. My role is to lead the overall day-to-day running of the home, ensuring every resident receives the highest standard of person-centred care within a safe, welcoming and homely environment. Building strong relationships with our residents, families and team is one of the most rewarding aspects of my role, and I truly believe these connections are what make our home so special.

I am passionate about creating an environment where residents feel safe, valued, respected and truly at home. I work closely with our dedicated team to ensure we deliver compassionate, high-quality care while supporting residents to continue living fulfilling and meaningful lives with dignity, companionship and happiness every day.

My Experience

Throughout my 20 year nursing career, I have remained passionate about supporting older people and creating positive experiences for both residents and their families. My experience has given me a strong understanding of the importance of kindness, empathy and person-centred support, and I am committed to leading a team that shares these values.

At Watermeadow Grange, our team is carefully selected not only for their skills and experience, but also for their compassion, warmth and willingness to always go the extra mile to brighten someone’s day. I am proud to lead such a dedicated team who work tirelessly to create a truly supportive and caring environment.

About Me

Outside of work, I enjoy spending time with family and friends and appreciate the importance of creating meaningful moments with the people around us. I bring this same ethos into daily life at Watermeadow Grange, where we are more than just a care home, we are a family.

Victoria Underhill

What I Do

I am the Deputy Manager at Watermeadow Grange. I’m responsible for supporting the General Manager in the day-to-day running of the home. My responsibilities include supporting team members, promoting person-centred care, compliance with regulations and quality standards, and ensuring high standards of care delivery.

My Experience

I have over 25 years of management experience working in the care industry.  I am very passionate about person-centred care and going the extra mile to make someone’s day.  My expertise lies in team building, personal development, and continuous improvement.

I love being part of the Watermeadow Grange Team and making the Cinnamon difference!

About Me

I live in Topsham with my husband and two daughters. Outside of work I love spending time with my family on the river with our paddleboards, or finding new routes to cycle on my road bike. To relax I enjoy cooking and finding plant-based new recipes.

Josie Dugmore

What I Do

My name is Josie and I am one of the Deputy Managers at Watermeadow Grange. I’m responsible for supporting the General Manager in the day-to-day running of the home. My responsibilities include supporting team members, promoting person-centred care, compliance with regulations and quality standards, and ensuring high standards of care delivery.

My Experience

I possess over 15 years of experience within the care industry, this is across hospitals, community care and in residential settings. I joined Watermeadow Grange as a Team Leader and after being recognised for my hard work, I was promoted to Deputy Manager in March 2025 – and I could not be prouder! I am extremely passionate about delivering high standards of person-centred care and ensuring we are always acting in our residents’ best interests. My main passion within care is helping those who live with dementia.

About Me

I have 3 wonderful children, I love going to the gym and taking part in charity events, my most recent event was raising money for the Alzheimer’s Society, when I did a 28-mile trek around the Jurassic coast!!

Tanya Williams

What I Do

My name is Tanya and I am a Home Admissions Advisor at Watermeadow Grange. My role is to provide information and support to those looking at moving into care and understanding the options available to them. Choosing the right care home can be a difficult decision to make, whether it is part of future planning or a response to a crisis. It is often a daunting and emotional experience for both prospective residents and their families.

I am here to make the journey as simple and clear as possible, answering any questions you may have and helping to make the process a positive one.

My Experience

Delivering excellent customer service has always been a passion of mine, and I have many years of experience working in the social housing sector. Since 2019, however, I have worked in the luxury care home sector, which has been incredibly rewarding. It has always been a pleasure to be the first point of contact for people making an enquiry.

I strongly believe in treating people in the same way I would expect myself or my family to be treated. A little bit of kindness goes a long way. After relocating to North Devon, I am proud to be working for Watermeadow Grange and continuing in a role I am passionate about, with a company that shares the same values and ethics as I do.

About Me

I relocated from Wiltshire to North Devon with my partner to pursue our self-build dream. We are currently in the process of building our new home, which is both a challenging and incredibly rewarding experience. Seeing our vision gradually become a reality makes all the hard work worthwhile, and much of my spare time is spent on-site helping to bring the project to life.

I also enjoy spending time at the gym and have developed a passion for strength training. Not only does it help me stay fit and healthy, but it certainly comes in handy when there’s lifting, carrying, and all the other physical jobs that come with a self-build project!

I have two grown-up children and am incredibly lucky to have two gorgeous young granddaughters, who keep me smiling.

Carey O’Connor

What I Do

My name is Carey and I am a Home Admissions Advisor at Watermeadow Grange. I am often one of the first people a prospective resident or their family will speak to when they begin considering care.

I know that looking for a care home can come at a time when there is already a lot to think about. Sometimes families are planning ahead, while at other times circumstances have changed very quickly. My role is to listen, understand what is important to you and your family, answer your questions honestly and help make the whole process feel as straightforward and reassuring as possible.

For me, it is about much more than choosing a room or arranging a move; it is about helping someone find a place where they can feel safe, comfortable and genuinely at home.

My Experience

Before joining Watermeadow Grange, I worked within adult social care for Devon County Council, supporting people and their families following a hospital admission and helping to plan the right care and support for them when leaving hospital.

I have also previously worked specifically with families searching for care homes, so I understand both the practical and emotional sides of making this decision. That experience has given me a real appreciation of how individual every person’s circumstances are and how important it is that families feel listened to, informed and never pressured.

I love being able to bring that experience to Watermeadow Grange and to support families from their very first conversation with us through to welcoming someone into their new home.

About Me

Outside of work, life is usually busy! I live with my husband, Alex, and our family, and we are currently at the exciting stage of starting to design and build our own home, so I am sure that will be keeping us very busy for some time to come!

When we are not thinking about house plans, we love getting to the beach and spending time at our beach hut – one of our favourite places to relax and enjoy time together as a family.

I am naturally a people person and love being part of the local community, something which carries over into my role at Watermeadow Grange. I particularly enjoy organising events and finding new ways to bring people from the local community into the home – usually with plenty of coffee, cake and conversation involved!

Lizzie Grant

What I Do

I am one of the Wellbeing & Lifestyle Coordinators here at Watermeadow Grange. We create a diverse activities and events programme with our residents taking into account what they are interested in as well as offering opportunities to try out new and different things. We also love working with our local community groups in Topsham and beyond.

My Experience

My background is in events coordination, working in the local community with families and groups creating diverse art projects, teaching English as well as running an Art Gallery in North Devon. I love working at Watermeadow Grange, being with such wonderful residents and the team here to make some new and old memories with our activities and events programme.

About Me

I live near Tiverton and have two grown up sons George and Harry. I love my garden, reading, drawing, going on lots of adventures and spending time with family and friends.

Dave Chapling

What I Do

As the Head Chef, I lead our kitchen at Watermeadow Grange with passion, creativity, and a genuine love for bringing people together through good food. I am dedicated to creating nutritious, comforting, and beautifully prepared meals that feel like home while supporting the wellbeing of every resident.

My Experience

With over a decade of experience, I have worked in a range of high-quality kitchens across the Southwest. Before joining Cinnamon Care Collection, I spent 2½ years as Head Chef at Dainton Park Golf Club and previously served as Executive Head Chef at Cofton Holiday Park. I also held the Head Chef position at the Dartmoor Halfway Inn.

I trained at South Devon College in Paignton, where I qualified as a chef and discovered my love for the craft. I thrive on the challenges and creativity that cooking brings, and take pride in delivering meals that make people smile.

About Me

Outside the kitchen, I am a devoted dad to three wonderful children. I am a big rugby fan and enjoy watching all kinds of sport, though most of my free time is happily spent relaxing with my family.

Caroline Fenwick

What I Do

My name is Caroline, and I am the Housekeeping Supervisor for Watermeadow Grange. I have been here since April 2024 when I joined as a Housekeeper and was promoted in February 2025. I am responsible for a team of dedicated housekeepers, supervising and guiding them. I take real pride in making sure that our residents’ home is kept to the highest standards

My Experience

I have worked in similar housekeeping roles for the past 33 years. A real achievement for me was when I was promoted to Head Housekeeper at the age of 18 for a 164-bed hotel.

About Me

When I’m not at work, you’ll find me at the motorbike club or travelling around the world with my husband to be on our bikes. We’re also busy planning our wedding in 2027!!

Jon Marlay

What I Do

As part of the Maintenance Team at Watermeadow Grange, I take pride in helping to ensure our home is safe, comfortable and beautifully maintained. My role is varied and can involve everything from day-to-day repairs and routine maintenance to keeping our facilities running smoothly.

One of the best parts of my role is spending time with our residents. I really enjoy getting to know them, having a chat while I’m working around the home and being someone they know they can call on when they need a helping hand. I’ve built some great relationships with our residents, and I think it’s fair to say the feeling is mutual!

My Experience

I have spent my working life in the building trade and have a wealth of practical experience across many different areas. I also previously ran my own building company, which gave me extensive experience in managing projects, problem-solving and finding practical solutions. I’ve always enjoyed working with my hands and taking pride in a job well done, so maintenance is a natural fit for me.

About Me

Outside of work, family is very important to me and I’m very much outnumbered in a family full of girls! I enjoy keeping active and regularly go to the gym, and I’m also a keen poker player.

I’m a big fan of ribs and wings and, when the weather allows, you’ll often find me happily in charge of the BBQ. For me, there’s nothing better than good food and spending time with family.

Kressida Woolacott

What I Do

My name is Kressida, and I’m the Home Administrator at Watermeadow Grange. I’m responsible for the Financial and HR aspects of the home, as well as managing and supporting the Administration Assistant and Reception Team.

My Experience

I have over 30 years of experience in Administration within Education, Health and Social Care Industries. Public and Private sectors. Watermeadow Grange is a fabulous place to work, the team are very skilled and supportive, and I love meeting the residents.

About Me

I live in Exeter; I have done all my life (in fact, I bought the house I was born in). Topsham has always been a big part of that! In my spare time, you can find me fishing with my husband, watching my beloved Crystal Palace football team, walking our rescue greyhounds, or reading a good thriller book! I adore spending time with my grown-up boys and their families.