Katherine Stephens

What I Do

As the General Manager, I am responsible for the overall leadership and day-to-day running of the care home. My role is to ensure that every resident receives the highest standard of person-centred care in a safe, supportive and welcoming environment. I lead and develop a dedicated team, oversee compliance with CQC regulations, and maintain strong relationships with residents, families, and the wider community. With a focus on quality, compassion and professionalism, I strive to create a warm, homely setting where residents can live fulfilling and meaningful lives.

My Experience

Since qualifying as a nurse in 2006, I have been passionate about helping people live their lives as fully and independently as possible. I have managed several different care settings including nursing homes and secure hospitals. I have also spent many years working as a palliative care nurse specialist, which is an area of nursing that remains a passion.

About Me

I live in Somerset with my husband, 2 boys and dogs. In my spare time you’ll find me spending quality time with my family.

Victoria Underhill

What I Do

I am the Deputy Manager at Watermeadow Grange. I’m responsible for supporting the General Manager in the day-to-day running of the home. My responsibilities include supporting team members, promoting person-centred care, compliance with regulations and quality standards, and ensuring high standards of care delivery.

My Experience

I have over 25 years of management experience working in the care industry.  I am very passionate about person-centred care and going the extra mile to make someone’s day.  My expertise lies in team building, personal development, and continuous improvement.

I love being part of the Watermeadow Grange Team and making the Cinnamon difference!

About Me

I live in Topsham with my husband and two daughters. Outside of work I love spending time with my family on the river with our paddleboards, or finding new routes to cycle on my road bike. To relax I enjoy cooking and finding plant-based new recipes.

Josie Dugmore

What I Do

My name is Josie and I am one of the Deputy Managers at Watermeadow Grange. I’m responsible for supporting the General Manager in the day-to-day running of the home. My responsibilities include supporting team members, promoting person-centred care, compliance with regulations and quality standards, and ensuring high standards of care delivery.

My Experience

I possess over 15 years of experience within the care industry, this is across hospitals, community care and in residential settings. I joined Watermeadow Grange as a Team Leader and after being recognised for my hard work, I was promoted to Deputy Manager in March 2025 – and I could not be prouder! I am extremely passionate about delivering high standards of person-centred care and ensuring we are always acting in our residents’ best interests. My main passion within care is helping those who live with dementia.

About Me

I have 3 wonderful children, I love going to the gym and taking part in charity events, my most recent event was raising money for the Alzheimer’s Society, when I did a 28-mile trek around the Jurassic coast!!

Tanya Williams

What I Do

My name is Tanya and I am a Home Admissions Advisor at Watermeadow Grange. My role is to provide information and support to those looking at moving into care and the options available to them. Choosing the right care home can be a difficult decision to make, whether it be future planning or reacting to a crisis; it’s often a daunting, emotional experience for the prospective resident or their family. I am here to make the journey simple, clear and give all the answers to all the questions you may have and make the process a positive one.

My Experience

Delivering excellent customer service has always been a passion of mine, and I have many years experience working in the social housing sector. However, since 2019 I have worked in the luxury care home sector which has been so rewarding, and it’s always been a pleasure to be the first point of contact for people making an enquiry.  I strongly believe in treating people in the same way I would expect myself or my family to be treated. A little bit of kindness goes a long way!  After relocating to North Devon, I am proud to be working for Watermeadow Grange and continue in a role I am passionate about with a company that shares the same passions and ethics as I do.

About Me

I relocated from Wiltshire to North Devon with my partner to follow our self-build dream, selling our beautiful home to move onto our plot (yes in a caravan!) So for the foreseeable future my spare time will be on the site getting stuck in to make the dream a reality! When I do get some ‘me’ time I am a keen runner having completed numerous half marathons with the aim of eventually completing a full marathon, I’d be happy just doing it once though!!  I have two grown-up children and am so lucky to have the most adorable young granddaughter.

Kate Tosh

What I Do

My name is Kate, and I am proud to be the Support Services Manager at Watermeadow Grange. In this role, I oversee the housekeeping, catering, hospitality, and maintenance teams, ensuring that each department runs smoothly and efficiently.

My Experience

I bring 18 years of experience in team management, primarily within the cleaning industry. My career has also included time as a prison officer and as a cleaning lecturer, giving me a well-rounded background in support services.

About Me

Outside of work, I’m a proud mum to two teenagers and happily married to my wonderful husband. As a family, we love playing board games like Monopoly and Cluedo—though things can get quite competitive! We also enjoy taking our dog, Holly, for walks along the beach.

Lizzie Grant

What I Do

I am one of the Wellbeing & Lifestyle Coordinators here at Watermeadow Grange. We create a diverse activities and events programme with our residents taking into account what they are interested in as well as offering opportunities to try out new and different things. We also love working with our local community groups in Topsham and beyond.

My Experience

My background is in events coordination, working in the local community with families and groups creating diverse art projects, teaching English as well as running an Art Gallery in North Devon. I love working at Watermeadow Grange, being with such wonderful residents and the team here to make some new and old memories with our activities and events programme.

About Me

I live near Tiverton and have two grown up sons George and Harry. I love my garden, reading, drawing, going on lots of adventures and spending time with family and friends.

Dave Chapling

What I Do

As the Head Chef, I lead our kitchen at Watermeadow Grange with passion, creativity, and a genuine love for bringing people together through good food. I am dedicated to creating nutritious, comforting, and beautifully prepared meals that feel like home while supporting the wellbeing of every resident.

My Experience

With over a decade of experience, I have worked in a range of high-quality kitchens across the Southwest. Before joining Cinnamon Care Collection, I spent 2½ years as Head Chef at Dainton Park Golf Club and previously served as Executive Head Chef at Cofton Holiday Park. I also held the Head Chef position at the Dartmoor Halfway Inn.

I trained at South Devon College in Paignton, where I qualified as a chef and discovered my love for the craft. I thrive on the challenges and creativity that cooking brings, and take pride in delivering meals that make people smile.

About Me

Outside the kitchen, I am a devoted dad to three wonderful children. I am a big rugby fan and enjoy watching all kinds of sport, though most of my free time is happily spent relaxing with my family.

Caroline Fenwick

What I Do

My name is Caroline, and I am the Housekeeping Supervisor for Watermeadow Grange. I have been here since April 2024 when I joined as a Housekeeper and was promoted in February 2025. I am responsible for a team of dedicated housekeepers, supervising and guiding them. I take real pride in making sure that our residents’ home is kept to the highest standards

My Experience

I have worked in similar housekeeping roles for the past 33 years. A real achievement for me was when I was promoted to Head Housekeeper at the age of 18 for a 164-bed hotel.

About Me

When I’m not at work, you’ll find me at the motorbike club or travelling around the world with my husband to be on our bikes. We’re also busy planning our wedding in 2027!!

Louise Ford

What I Do

Hello, my name is Louise Ford and I’m the Home Administrator at Watermeadow Grange. I’m responsible for the Financial and HR aspects of the home as well as managing and supporting the Administration Assistant and Reception Team.

My Experience

I have over 25 years of experience in Administration within the Health and Social Care Industries. Public and Private sectors. The opportunity to put that experience to great use here is very rewarding for me.

I love working at Watermeadow Grange as every day is different, we are all one big enthusiastic team with the same goal.

About Me

I live in Exmouth and have brought up 3 lovely children there. In my spare time, you will find me with my nose in a book,  in my garden or, in or near the water!