Book to Visit Your Loved One at Sutton Park Grange

Following the new guidance published on 15th December, visiting arrangements for care homes has been revised with the intention to mitigate the impact of the new variant of concern.
Residents can nominate a maximum of three designated visitors and one essential care giver who can visit regularly in the resident’s own room. This number does not include children under four and a half years. We run a separate protocol for residents nearing the end of their live, please speak with a member of the team.

To accommodate as many visits as possible, each visiting slot for designated visitors will be one hour for a maximum of two people but visits can be extended if there are vacant slots. All visits must be pre-booked. The named essential care giver can visit outside the visiting slots available through our booking system. Please contact the Home’s reception team to make your appointment.

We will facilitate visits out of the care home, should this be your intention, please speak with our Team who will complete a personalised risk management plan ahead of the visit out.
A negative rapid flow test continues to be necessary prior to indoors and outdoors visiting. This could be a test completed prior to the visit or on arrival. If you choose to complete the test prior to the visit, you will need to show evidence of the email or text message from NHS Test & Trace that confirms the result of the test logged on the day of the visit. The care home will continue to support testing on site for any visitor who does not wish to test at home. Face masks and aprons must be worn but gloves are no longer needed.

If the visiting party is showing any of the symptoms related to a COVID-19 infection, high temperature, new and continuous cough, change or loss to the sense of taste of smell, or has been contacted by NHS Test & Trace to isolate, the visit will not be able to proceed, regardless of the test result. In this instance, the Home will make available a PCR swab test for the visiting party to use and post for laboratory confirmation.

If you are a designated visitor please call reception on 0121 392 6738