Coronavirus Update

The health, safety and well-being of residents, visitors and team members remains our number one priority and as such, we have updated our Contingency Plan, in line with the Government Adult Social Care Winter Plan, as explained below.

We have worked with a multidisciplinary team, and considered best practices as shared by the Care and Quality Commissioners and other agencies. This helps ensure that our plan promotes the continuous delivery of high-quality and safe care to all our residents. Our aim is to protect our residents, visitors, and team members, from infections including coronavirus and ensure that people remain connected.

What we have implemented

During this pandemic we have implemented robust cleaning processes and adapted our environments to minimise the risk of spreading the virus. We have:

  • Installed automated entrance doors, where practicable.
  •  Ensured all homes have sufficient steam cleaners for carpets, hard floors, and surfaces
  • Provided all homes with air purifying ozone machines
  • Installed automated sanitising stations for entrances to our homes and in all team areas.
  • Created easy access to a designated room to accommodate indoor visits with glass partitions.
  • Installed wall mounted contactless thermometers in entrances. These will sound an alarm if the temperature is above 37.8⁰C.
  • Set up a contactless signing in system, that uses an iPad and QR codes, to replace the current paper base system.


We are sorry to have to advise that following the Secretary of State for Health’s communication on 23rd December of planned restrictions from 00:01 Saturday, 26th December 2020, we will be suspending all social visits to our homes. This suspension will remain in place until the Government announces an easing of these restrictions.

During a recent webinar with local authorities, they requested restrictions be instigated in Care Homes. This is due to the seriousness of the new strains, their transmissibility and the pressure that the rising cases are having on NHS services.

Throughout this year, we have taken all possible steps to contain, delay and mitigate the spread of the virus in our homes. However, with the sustained increase in community cases, the risks of the virus being introduced to our Homes is once again significantly higher.

We understand these are difficult times, and thanks go to our team members, who continue to provide outstanding care. We will keep you informed as the situation changes.

Activities and Events

We have also risk-assessed our day to day activities and are adhering to social distancing measures.  We are isolating residents and team members who develop COVID-19 related symptoms and shielding residents where appropriate.  Our individual communities within the home have been kept separate and we only bring together a reduced number of residents for safe social events and activities in accordance with current Government guidelines.

Despite the challenges faced from Covid-19, our teams are still running a full and engaging programme of activities and have introduced innovative ways to keep residents connected with each other. This includes making use of our facilities such as our hairdressers and cafés, and arranging 1-2-1 activities. We are also pleased to have welcomed back some of the entertainers our residents enjoy, whilst ensuring the social distancing rule of 2-metres is maintained.

New Residents

We continue to welcome new residents to our homes. We are following robust screening measures for potential exposure to the virus. New residents are required to have a negative COVID-19 swab test result prior to moving-in.  They benefit from a personalised 14-day settling-in period, allowing the team to explore their likes and dislikes, including the types of food they enjoy and the activities they like to spend their time doing. Our team members continue to be vigilant for any known signs of the virus, and screen residents twice daily for variations in body temperature and blood oxygen saturation levels which are early signs of an infection. We have established regular access to GP services and other clinicians.

As ever, we are immensely proud of the care and love our teams are providing in extremely challenging times.