Administration Assistant

  • Full Time
  • Solihull, UK
  • 12.5812.58 GBP / Year

Administration Assistant
£12.58 per hour plus company benefits
Full Time – 36hrs per week

A Top 20 Care Home Group 2024!

Eastcote Park is a stunning and luxurious Care Village in Solihull.

We are looking for a full-time Administration Assistant/Receptionist to be the first point of contact at the home.

This role requires someone who has a range of skills with good IT experience and attention to detail. You will be part of a team and work to a rota. Your shift times will be: 3x12hr shifts and will include 1 weekend in 3.

In addition to reception duties you will provide additional administration support to the Home Administrator – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to assist in the Administrator’s absence.

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way,  ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.


Person Specification: 

  • Excellent customer service skills
  • IT literacy – competent with the use of systems
  • Previous telephone experience 
  • Professional telephone manner
  • Knowledge of general administration
  • Good communication skills
  • Neat and well presented
  • Excellent written and verbal English
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