Gemma Ridout-Bowden
General Manager
What I Do:
My name is Gemma, and I am the General Manager at Heathland House. I’m really excited about commissioning Heathland and building a home for residents and nurturing our new team members, I enjoy my role as every day is different and our residents never cease to make me smile.
As a general manager, I feel privileged to be looking after peoples loved ones and ensuring each individual residents received the best possible care suited to their needs.
I have a deep passion for individual person centred care to enable me to do this I nurture and develop my team members to have the skills, knowledge and understanding of our residents needs ensuring the team have care at the centre of everything they do.
My Experience:
I joined the care sector in the late 90’s and have worked in different areas allowing myself to grow different skills with the understanding of residential, nursing, day care, domiciliary, rehabilitation.
I hold a level 4 qualification in social care and a leadership and management award this has supported my roles a General Manager in the last 10 years to support the running of 3 residential and 1 nursing settings this includes the commissioning of 2 brand new care homes.
The feedback from residents and their families is particularly important to ensuring I and my team deliver exceptional care and support, I am so proud we have recently score 10 out of 10, with independently verified reviews on carehome.co.uk for Mornington Court in New Milton which I opened in 2021.
About Me:
I live in sunny Bournemouth and I enjoy walks on the beach or in the forest, I have a close family unit and enjoy family time with walks by the sea.