Meet Our Team

We’d like to introduce our friendly Burcot Grange team who are determined to be the difference in senior care.

Victoria Osborne

General Manager

What I do

I am passionate about providing outstanding care for all our residents and creating a luxurious atmosphere in which the team can give their best. I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.

I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.

I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.

My experience

I have 17 years’ experience here at Burcot Grange, working through all the different departments from Administration, to Housekeeping, to Kitchen and then to Care. I am a qualified adult nurse, I have gained my Registered Manager’s award and I have completed the Leadership in Management programme.

About me

I live in the village, only a minute’s drive from Burcot with my husband, our son Charlie and our daughter Nancy. It’s a beautiful place to love with a very close community. In my spare time I enjoy dining out with friends, pampering myself at spas and going on countryside walks with my family.

My grandfather, George, worked at Burcot Grange as a gardener in 1935 when it was a private home owned by Mr and Mrs Rushbrooke. In 1937 the Rushbrookes made the magnanimous gesture of giving Burcot Grange to Birmingham Eye Hospital, where my grandmother worked as a nurse. Burcot Grange was where my grandparents first met in 1938 and went on to marry, so Burcot Grange has played a huge part in my families lives and will continue to play a big part in my life too.

Lisa Tooker

Lisa Tooker

Deputy Manager

What I do:
I am here to support the home manager and our team to ensure our residents receive outstanding person-centred care in our beautiful care home, also that our residents feel supported and safe in their new home by the people who are caring for them. I am also here to support our loyal team who on a daily basis endeavour to give the best care they can to the residents who call Burcot Grange home.
I feel that myself and our team always go the extra mile to try and ensure our residents and relatives feel part of the Burcot family.
I feel very lucky to be able to look after residents who have had such life experiences and are willing to share them with myself and the team.

My experience:
I have 25 years’ experience in the care profession and in that time have worked in several places and gained lots of experience from nurses and other health care professionals I have been lucky to work with. I am also a qualified NVQ assessor which enables me to pass on my knowledge to new members of our care team who are looking to forward their career. I have also completed the level 4 in leadership and management programme.

About me:
I live locally to Burcot with my husband and my two dogs who are like my children. In my spare time I have lots of crafting hobbies that I enjoy doing. I am also mad on Disney and regularly enjoy trips to Florida were I can indulge in my passion.

Ailean Henry

Head of Activities

What I Do:
I see my role as making people smile, laugh and have fun! I fully believe that positive, physical and mental well-being comes from feeling content within yourself and your surroundings. laughter, feeling happy & secure’ is the best medicine there is. I passionately believe that the whole team has the remit of empowering our residents to feel this way & be part of the Burcot family’.
We ensure our residents’ needs are met by carrying out ‘Life History’ assessments, enabling us to fully plan each resident’s individual needs; intellectual, self-esteem, creative, social and spiritual to name a few. From these histories, I can organise and facilitate the many varied activities we have on offer here at Burcot and within our local community, with whom we have close links.

My experience
I started my working life as a WPC in the Metropolitan Police Force before changing career and going into Nursing (Learning Disabilities). This led me, in turn, to complementary therapies within the NHS. I was the first full-time complementary therapist in the country, and I was privileged to work within peoples’ homes, inpatients units, day centres, hospices and, latterly, chemotherapy units to reduce stress and anxiety for patients. I am an honorary member of a National Complementary Therapy association on whose committee I served. This involved setting national standards, writing more policies and organising national conferences. I achieved my long service medal of 20 years within the NHS.

About me
I enjoy travelling adventures with my family & sport too. My son enjoys & plays American Football, my daughter’s hobby revolves around horses & she show jumps (currently she represents her university) & my stepdaughter is a keen trampolinist! We’ve had a few visits to A&E over the years, as you can imagine with hobbies like these! We all ski or snowboard too, when we get the opportunity. My husband & I enjoy weekly Ballroom and Latin dance lessons, walking, socialising with friends and making the most of our National Trust membership. I try & get to the gym three times a week, to I enjoy Yoga & spin classes & try to get to the gym, although I sometimes swap it for a sit down with a book and a latte!

Kiran Chaggar

Home Admissions Advisor

What I Do:
The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand over to our amazing care team and your new family.
I also work at the marketing for the home, arrange events and network within the local community.

My Experience:
I came into care by accident 4 years ago, however it’s the best thing that has happened. I love being in care. Although I’m not directly supporting our resident with their care needs, I can do other things like having a coffee and a chat or supporting a resident with a bit of shopping or going for a walk within our beautiful grounds.

About Me:
I love living and am always meeting family and friends when I can. They are my everything, I am very grateful for the family I was born into. I love to travel as much as I can and aim for at least 5 holidays a year. The other half and I have just refurbished our first home together which has been a very interesting experience and a learning curve for the next one!!

Melissa Hunter

Care Team Leader

What I do:
I came to Burcot as a Senior Care Assistant in April 2019 and was promoted to Team Leader in May 2019. I lead and supervise a team of care workers ensuring that high quality care and support is provided to not only our residents but friends and family. I feel it is important for our residents to feel valued and empowered to make choices regarding their care needs and any decisions that may impact on their future. I take a person-centred approach when supporting individuals and encourage social interaction to share experiences and life history.
I believe our team and I take pride in our beautiful surroundings and endeavour to provide a warm welcoming atmosphere to help everyone feel comfortable and relaxed. This is just a small part of how we at Burcot are ‘determined to be the difference’

My experience:
I have over 10 years’ experience within the care industry and working in a variety of care settings, allowed me to gain the knowledge and skills I have to date. Being a qualified trainer and NVQ assessor enables me to coach new team members along with those working towards recognised qualifications, supporting them to achieve their potential. I have a range of qualifications including level 5 in leadership and management.

About me:
I live a short drive from Burcot with my family. In my spare time I enjoy meals out and going to the gym. I am very family orientated and feel it is important to spend quality time with my loved ones as it helps build my confidence and creates wonderful memories that last a lifetime.

Tom Swire


What I do

I am responsible for managing a wide range of functions within the two care homes; from Human Resources, to Payroll and Finance. I take great pride in ensuring everything we do is client and team focused, ensuring that safety and service levels are met to a high standard at all times.

My Experience

Having come from a legal background, my experience to date is very much rooted within detail and ensuring relevant legislation is adhered to. Having started working in the care sector, I am thrilled to be picking up on aspects of care and care practices that ensure our residents are receiving the best possible care.

About me

My out of work interests lie in outdoor activities, such as mountain biking, hiking, skiing; and making quality time with friends and family.

Maureen Kendall

Receptionist / Administrator

What I do;
My Job title is Receptionist / Administrator. This role involves the day to day running of reception whilst dealing with the many varied admin tasks as well as supporting with HR.

My experience;
I joined Burcot Grange in 2004 and although always having worked as front of house, working within the care industry was a big change. That said, before long I soon settled and began to love my job. I never take it for granted and I am so lucky that I get to work in such a stunning place, and I feel very privileged.

About me;
I think if you were to ask anyone about me, they would say I am a people’s person with a warm heart. I am passionate, caring and always willing to lend a hand. I have been married for 35 years and have two wonderful children both in their 30’s with children of their own. I have my family living close by which means lots of precious time spent together. I am also blessed with dear friends that I cherish and try to see as much as I can, this of course means lots of trips to the pub for dinner and wine! I love all things in life and try to keep light-hearted and not get bogged down with today’s pressures, I find having a good sense of humour also helps. I am young at heart and if one thing working at Burcot Grange has taught me, is to make the most of every day as we never know what’s around the corner.

Tess Davey

Head Housekeeper

What to do:

My responsibility with my team at Burcot Grange is to ensure our residents have a clean, tidy home to live in and enjoy. To ensure their laundry is done to a high standard and back with them in a timely manner. I am passionate about my role and want to make a difference to our resident’s lives.


I joined Burcot Grange 5 years ago as a member of the Housekeeper team. For the last couple of years, I’ve been helping and supporting different departments because I really enjoy being here and part of our residents’ lives.
I had the opportunity to apply for Head Housekeeper at the end of 2018 for the Grange and The Lodge and it has been such a rewarding role. It gives me such a good feeling when our residents are smiling and happy.

About me:

I am married and have been for 9 years now. I have 5 children and 5 grandchildren, they are the joys of my live. Socialising with family and friends is how I enjoy spending my days off, making everyone happy around me.

Dave Wilkes

Head of Maintenance

What I do

My role at Burcot Grange covers a variety of tasks, including Health & Safety, making sure all the equipment and the building requirements are kept up to date with the correct regulations in place. My team and I respond quickly to any problems or queries that arise: no job is too big or too small.

My experience

I have worked at Burcot for five years, I started part-time and was made to feel welcome straight away by the residents and staff. When the position of Head of Maintenance became available, I had no hesitation in applying for the role. Before working at Burcot Grange, I worked for myself fitting kitchens and bathrooms.

About me

I have two grown up lads and we enjoy going to watch the football together. We all support Liverpool FC and we go to Anfield whenever we manage to get tickets. I also enjoy listening to live music and I try and go to a gig as often as I can. I play Crown Green bowls a few times a week and I am the Captain of the Thursday Evening side.